Beautiful Blooms

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Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

BlossomVine Florist ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Place an order for flowers or floral services
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer service
• Participate in surveys or promotions

2. Types of Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, billing and delivery addresses
• Payment Information: Credit card details, billing information (processed securely through encrypted payment processors)
• Order Information: Details about flowers ordered, delivery preferences, special instructions
• Communication Records: Records of customer service interactions, feedback, and preferences

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your flower orders
• Communicate with you about your orders and deliveries
• Provide customer service and support
• Send you marketing communications (with your consent)
• Improve our services and website functionality
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Delivery Partners: To ensure successful flower delivery
• Payment Processors: To process your payments securely
• Service Providers: Who assist with website maintenance, customer service, and marketing
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for all data transmission and secure storage practices.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request information about how we use your data

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: privacy@blossomvine.site
Phone: (347) 892-5174
Address: 1247 Meadowbrook Lane, Springfield Gardens, NY 11415

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

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Terms of Service

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing and using BlossomVine Florist's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

BlossomVine Florist provides fresh floral arrangements, delivery services, and related products. We specialize in:

• Custom floral arrangements for all occasions
• Wedding and event floral services
• Sympathy and funeral arrangements
• Local and regional flower delivery
• Corporate floral services

3. Order Acceptance and Pricing

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel orders at our discretion. Prices are subject to change without notice. All prices include applicable taxes unless otherwise stated.

4. Payment Terms

Payment is required at the time of order placement. We accept major credit cards and electronic payments. All transactions are processed through secure, encrypted payment systems.

5. Delivery Policy

Delivery Areas: We deliver within a 25-mile radius of Springfield Gardens, NY.
Delivery Times: Standard delivery is available Monday-Saturday, 9 AM to 6 PM. Sunday and holiday delivery available with advance notice.
Same-Day Delivery: Available for orders placed before 2 PM on weekdays and 12 PM on weekends.
Delivery Attempts: We make up to three delivery attempts. After three unsuccessful attempts, arrangements will be returned to our shop.

6. Product Quality and Substitutions

We guarantee the freshness and quality of our flowers for 7 days from delivery. Due to seasonal availability, we may substitute flowers of equal or greater value while maintaining the overall design and color scheme of your arrangement.

7. Cancellation and Refund Policy

Cancellations: Orders may be cancelled up to 2 hours before scheduled delivery time for a full refund.
Refunds: Refunds are processed within 5-7 business days to the original payment method.
Quality Issues: We will replace or refund arrangements that do not meet our quality standards if reported within 24 hours of delivery.

8. Special Occasion Orders

Valentine's Day, Mother's Day, and other high-demand holidays require advance ordering. Substitutions are more likely during peak periods, and delivery times may be extended.

9. Liability Limitations

Our liability is limited to the purchase price of the floral arrangement. We are not responsible for indirect, consequential, or special damages. We are not liable for delivery delays due to weather, traffic, or circumstances beyond our control.

10. Privacy and Data Protection

Your personal information is protected according to our Privacy Policy. We use your information solely for order fulfillment and customer service purposes.

11. Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of BlossomVine Florist and is protected by copyright and trademark laws.

12. Prohibited Uses

You may not use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Harassment of our staff or delivery personnel will result in immediate service termination.

13. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to natural disasters, weather conditions, strikes, or government actions.

14. Governing Law

These terms are governed by the laws of New York State. Any disputes will be resolved in the courts of Queens County, New York.

15. Contact Information

For questions about these Terms of Service, please contact us:
Email: legal@blossomvine.site
Phone: (347) 892-5174
Address: 1247 Meadowbrook Lane, Springfield Gardens, NY 11415

16. Updates to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.